Payment Policy

Last updated: February 03, 2026

1. Overview

At PROTAY TRADERS PRIVATE LIMITED, we are committed to providing a secure and seamless payment experience for all our customers. This policy outlines the payment methods we accept, how we secure your transactions, and how we handle payment-related issues.

2. Accepted Payment Methods

We accept a variety of payment methods to ensure convenience for our customers:

  • Credit/Debit Cards: Visa, MasterCard, RuPay, and other major cards.
  • UPI (Unified Payments Interface): Pay instantly using apps like PhonePe, Google Pay, Paytm, BHIM, etc.
  • Net Banking: Secure transactions via all major Indian banks.
  • Wallets: Pay using popular digital wallets like Paytm, PhonePe, etc.
  • Cash on Delivery (COD): Available for eligible pincodes and order values.

3. Payment Security

Your security is our top priority. We use industry-standard encryption and secure payment gateways to protect your financial information.

  • All online transactions are processed through secure, PCI-DSS compliant payment gateways.
  • We do not store your complete credit card or banking details on our servers.
  • All data transmission is encrypted using SSL (Secure Socket Layer) technology.

4. Pricing & Currency

All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes (GST).

Prices are subject to change without prior notice, but the price charged will be the one displayed at the time of your order.

5. Failed Transactions & Refunds

If your payment fails but the amount is deducted from your account, it will typically be automatically refunded to the source account within 5-7 business days, depending on your bank's policies.

If you encounter any issues with payments, please contact our support team immediately with your order details and transaction ID.

6. Contact Information

If you have any questions regarding our Payment Policy, please contact us:

PROTAY TRADERS PRIVATE LIMITED

Address:
C/O PRAHLLADBAR, VILLHOGLA, KURIYA,
DINGALPOTA, South 24 Parganas,
South 24 Parganas- 700151,
West Bengal

Email: business@protayy.com

Phone: 9932819078