Shipping Policy

1. Shipping Overview

At PROTAY TRADERS, we are committed to delivering your orders safely and efficiently. We work with trusted logistics partners to ensure your products reach you in perfect condition.

Our Promise

We strive to process and ship all orders as quickly as possible while maintaining the highest standards of packaging and handling to protect your purchases during transit.

2. Shipping Charges

We offer standardized shipping across India with transparent pricing based on order value.

Shipping Rates

• Orders under ₹500: ₹50 shipping charge
• Orders ₹500 - ₹999: ₹30 shipping charge
• Orders ₹1000 and above: FREE shipping

Delivery Timeline

• Standard Delivery: 5-7 business days across India
• Tracking: Full tracking provided for all orders

Cash on Delivery

COD is available for select pin codes with an additional handling fee of ₹25.

3. Processing Time

Order processing begins once payment is confirmed and includes verification, packaging, and handover to our shipping partners.

Standard Processing

• Regular Items: 1-2 business days
• Custom/Made-to-Order: 3-5 business days
• Bulk Orders: 2-4 business days

Holiday Periods

During festivals, sales events, or holiday seasons, processing times may extend by 1-2 additional business days due to high order volumes.

4. Delivery Areas

We deliver across India through our network of logistics partners.

Serviceable Areas

• Metro Cities: All major metropolitan areas
• Tier 2 Cities: Most state capitals and major cities
• Rural Areas: Coverage through India Post and regional partners

Non-Serviceable Areas

Some remote locations may not be covered by our delivery network. You can check serviceability by entering your pin code during checkout.

5. Order Tracking

Stay updated on your order's journey from our warehouse to your doorstep.

Tracking Information

• Tracking number provided via email and SMS once shipped
• Real-time updates on order status
• Estimated delivery date and time slot
• Delivery partner contact information

Track Your Order

You can track your order through:

• Your account dashboard on our website
• Direct tracking link sent via email
• Delivery partner's website or app

6. Special Items & Restrictions

Certain products may have specific shipping requirements or restrictions.

Fragile Items

Items marked as fragile receive special packaging and handling. Additional shipping time of 1-2 days may apply.

Large Items

Oversized products may require special delivery arrangements. Our team will contact you to schedule delivery.

Restricted Items

Some items cannot be shipped to certain locations due to legal or safety restrictions. These will be clearly marked during checkout.

7. Shipping Support

Need help with your shipment? Our customer support team is here to assist you.