Shopping Policy

1. Ordering Process

Making a purchase at PROTAY TRADERS is designed to be simple and secure. You can browse our catalog, select products, and proceed to checkout with ease.

Order Confirmation

Once you place an order, you will receive an order confirmation email containing your order number and details of the items purchased. This email confirms that we have received your order.

Order Processing

Orders are typically processed within 1-2 business days. During high-volume periods or sales, processing may take slightly longer.

2. Pricing & Payment

All prices listed on our website are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.

Payment Methods

We accept a variety of secure payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, RuPay)
• UPI (Unified Payments Interface)
• Net Banking
• Cash on Delivery (available for select pin codes)

3. Shipping & Delivery

We strive to deliver your products as quickly and safely as possible.

Delivery Timelines

• Standard Delivery: 5-7 business days.
• Express Delivery: 2-3 business days (where available).

Shipping Charges

Shipping costs are calculated based on the weight of your order and the delivery location. Free shipping may be available for orders exceeding a certain value.

4. Cancellations

You may cancel your order before it has been shipped. To cancel an order, please contact our customer support immediately or manage your order through your account dashboard.

Once an order has been shipped, it cannot be cancelled, but you may be eligible to return it upon delivery in accordance with our Return Policy.

5. Returns & Exchanges

We want you to love what you ordered. If you are not satisfied, please refer to our dedicated Refund & Return Policy page for detailed information on how to initiate a return or exchange.

6. Contact Information

If you have any questions regarding our shopping policies, please reach out to us: